Zetacom Privacy Policy
Last updated: 09 October 2025
Website: https://old-zetacom.queryinfotech.com
1. Introduction
Zetacom (“we”, “us”, “our”) respects your right to privacy and complies with the Protection of Personal Information Act (POPIA).
This policy explains how we collect, use, store, share, and protect personal information when you interact with us online or offline.
2. Key Terms (Taxonomy)
| Term | Definition |
|---|---|
| Personal Information | Any information relating to an identifiable, living natural person or existing juristic person. |
| Processing | Any operation on personal information (e.g. collecting, recording, storing, sharing, deleting). |
| Data Subject | You — the person whose personal information is processed. |
| Responsible Party | Zetacom — the party determining the purpose and means of processing. |
| Operator | A third party processing information on behalf of Zetacom (e.g. service providers). |
| POPIA | Protection of Personal Information Act 4 of 2013 (South Africa). |
3. Information We Collect
We may collect the following types of personal information:
Identifiers & Contact Info – Name, email address, phone number, physical address, company name.
Transactional Data – Orders, invoices, quotes, payment confirmations (through secure third parties).
Technical Data – IP addresses, browser type, device type, website usage, cookies.
Communication Records – Emails, support requests, contact form submissions.
Optional Sensitive Data – Only if required for lawful purposes (e.g. ID numbers for verification).
We collect information directly from you, through our website, or via lawful third parties.
4. Purpose of Processing
We process your personal information to:
Provide products and services.
Respond to enquiries and support requests.
Process orders, invoices, and payments.
Send marketing and service updates (with consent).
Maintain our website and improve user experience.
Comply with legal and regulatory obligations.
Detect and prevent fraud, abuse, or security threats.
5. Legal Grounds for Processing (POPIA)
Under POPIA, processing is lawful when:
You have consented.
It is necessary to carry out a contract.
It is required by law.
It protects a legitimate interest of you or Zetacom.
It is necessary for proper performance of a public law duty.
It is in Zetacom’s legitimate interests, balanced with your rights.
6. Sharing of Personal Information
We may share personal information with:
Operators / Service Providers (e.g. payment gateways, web hosts, email service providers).
Regulators and Authorities where legally required.
Business partners in the context of joint projects or acquisitions.
All operators are bound by confidentiality and POPIA-compliant agreements.
7. Cross-Border Transfers
If personal information is transferred outside South Africa, we will ensure the recipient is subject to laws, agreements, or corporate rules that provide an adequate level of protection as required by POPIA.
8. Data Retention
We keep personal information only as long as needed for:
The purpose it was collected.
Legal, accounting, or reporting obligations.
Resolving disputes or enforcing agreements.
After this, we securely delete or de-identify the information.
9. Your Rights Under POPIA
You have the right to:
Access your personal information.
Request correction or deletion of inaccurate data.
Object to processing (on reasonable grounds).
Withdraw consent at any time.
Lodge a complaint with the Information Regulator.
Information Regulator Contact:
📍 JD House, 27 Stiemens Street, Braamfontein, Johannesburg
📧 complaints.IR@justice.gov.za
🌐 https://www.justice.gov.za/inforeg/
10. Security Measures
We use appropriate, reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration, or destruction (e.g. encrypted storage, firewalls, limited access).
11. Cookies
We use cookies to improve functionality, analyse traffic, and personalise content.
You can disable cookies in your browser, but some features may not work correctly.
12. Children
We do not knowingly collect information from children under 18. If we learn we have, we’ll delete it promptly.
13. Updates to This Policy
We may update this policy periodically. The revised version will be posted on our website with a new “Last updated” date.
14. Contact Us
For privacy queries, access requests, or complaints:
Zetacom
📍 200 Church Street, Pietermaritzburg, 3201
📧 info@zetacom.co.za
📞 033 342 4249
🌐 https://old-zetacom.queryinfotech.com